Shipping & Returns

 

 

Please Note:  Our Flat Rate Shipping Rates are for the Contiguous USA only.  

 

If you are ordering outside the Contiguous USA (Alaska, Hawaii, Canada, Europe, Australia, etc) - you will be contacted with any additional shipping charges after you order. 

 

 

SHIPPING CHARGES FOR CONTIGUOUS USA:

  • $ 8.95 for orders at and under $ 29.99.

  • $ 6.95 for orders between $ 30.00 - $ 99.99

  • Orders at $100.00 and over shipping is Free within the Contiguous USA (Excepting special orders, unsorted bulk orders or case lot orders.)

  • Special orders, unsorted bulk orders or case lot orders are full freight only, no exceptions.

  • We offer a walk-in option during the checkout process. Select it if you want to pick up your order from our warehouse.  You do not pay for shipping if you choose this option.  


 

Please list both your street address and your Post Office Box for delivery. Please note that UPS will not deliver to a P.O. Box. Note: Please be sure to include your apartment, lot, or suite number for prompt delivery of your order.
 

  • We use US Mail and UPS for shipping domestic orders. Shipping with other shipping services implies that responsibility for full freight, plus any pickup charges will be covered by the receiver. Please make a note in the comment box when ordering if you want to use a shipping service other than US Mail or UPS or call/email us directly at 1-800-452-2739 or caseys@caseyswood.com.

 

To our International customers: 


Our website does not calculate international shipping and you will be contacted with the shipping options for your order.  If you have any questions about shipping charges prior to ordering we would be happy to give you a quote.  Please email us with the quantities and item numbers of the product you'll like to order.

 

We use both DHL Express and the US Postal Service to ship internationally.  We will email you with the least expensive options first unless you request expedited shipping.  We are happy to ship internationally and promise to never inflate shipping charges on your orders outside of the USA. 

 

Please note that if you live outside of the United States, you may incur duty and other import taxes.  These are not included in the price or shipping cost.  These charges are the buyer's responsibility.  Please check with your customs office to see what charges will be incurred.  We cannot under-value merchandise or mark the item as a gift on customs form; that is against American and international mailing laws.  

 

 

 

RETURNS

 

Please email caseys@caseyswood.com for return authorization.

 

Returns are accepted within 30 days of the orginal purchase date and are subject to a 10% restocking fee.  Please include the copy of your invoice along with the reason for the return.  We will not accept returns older than 30 days.

 

Returns should be mailed to this address:

 

Casey's Wood Products, Inc

RETURNS

300 Birch Point Road

Wiscasset, ME 04578-4728