FAQ


Wondering about Shipping Charges? 
Please click on the link below for our convenient
flat rate shipping charges:


Shipping & Returns Information


Pricing Information:

All items you see in this website have more than 1 price.  When you buy more, the the price per piece gets lower! Only the first price is shown initially, so you must click on the description or picture of the item you're interested in to see all price ranges.  Likewise, the more you buy, the less you pay for shipping.
For example, shipping is free for all orders over $100
(other countries or Alaska/Hawaii not included...).


Frequently asked questions:

  • How do I find your store location? There is a link at the top of our sidebar for directions to our store.
  • What are our hours of operation? For orders by phone you can call us from 8 am through 4:30 pm, Monday through Friday. For browsing through our store our hours of operation are from 10:00 am to 4:00 pm Monday through Friday. 
  • How soon will my order be shipped out? Usually orders ship out the same day we receive them, provided the items are in stock. With our huge inventory we have a minimum of items that are out of stock, and usually we can give you a fairly good idea of how soon we might be able to ship something out if we do not have it in stock. If you have any questions about the availability of an item please feel free to call, or drop us an email. Please note - if an item is on our site it is most likely that it is in stock - i.e. if you put in an order quantity that
    is too high it will not let you place an order for more than we have available.


TIPS for finding the item you want in our website:

There are several ways to find the item you want in our website:

- Search in our categories box (on the left), keep clicking until you find what you want.

- Use the search box. If you know the model number/name, you can type that into the search box and you will get the exact item you want.

- Use the site map.

- Finally, there is the Index.

We often do custom orders for items that we do not normally keep in stock so contact us and ask for a quote!

 
TIPS on how to purchase items in our website:
 
To order the quantity of items you want, simply put in how many items you want in the quantity box (under "Add:") and click on "add selected product to cart" at the top or bottom right corner on your screen. This will bring you to the checkout process. To purchase items, you will have to create an account with us (unless you use PayPal). This is for future purchases, and you only have to create an account once. All customer information is strictly confidential, and is never revealed to anyone else.  This includes email addresses.

To pay for your items, please read the directions shown on the screen. Please note that we offer PayPal as a payment method. If you choose to use PayPal, the checkout process will take you directly to the PayPal website.

Quick Order Note:  See the PayPal button?  Click on it and you go directly to PayPal and you buy right away.  No need to set up an account with us if you buy this way!

Discount Pricing: Our website program will calculate the correct discounted price automatically for you. But if you want to see our discount pricing before ordering, click on the photograph and it will take you to another page and you will see the discount pricing in a chart there. By doing this, you can also click on the photograph for a larger photo of the item you are buying.


Bulk Orders:  If you need to order more than the largest quantity listed, please call 1-800-452-2739 or fax 207-882-6554 for our bulk pricing. 

These special off-line Bulk prices do not include freight, which allows us to sell most items for substantially less than our published prices. 



If you are having problems with using our website,
please email us at caseys@caseyswood.com or call us
Toll Free at 1-800-452-2739
(8 AM - 4:30 PM EST, Mondays - Fridays).
Please do not hesitate to ask us if you have
any questions!


 
Copyright © 2006 Casey's Wood Products. Site Designed by HyperMedia Design