FAQ

Shipping & Returns Information

- When will my order be shipped?  Orders placed before noon EST ship on the same business day.  Orders placed after noon will be shipped either on the same day, or the next day, at latest. If possible, we will notify you of any delay in shipping.
 
- How long will my order take to arrive?  East Coast orders will arrive within 2-4 business days.  West Coast orders will arrive within 3-6 business days. Please email or call us if you require expedited shipping. If you do not receive your order within 7 to 10 days after you place your order, please contact us.
 
- Where are your products made?  Many of our products are made here in Maine.  Some of our products are made in other states, or imported from China or Canada.  Please email if you have questions about a specific item, and the origin is not listed in the item description.
 
- What type of wood are your products made of?  Our wood products are mostly Birch or Maple.  If there is no other wood type listed in the item description, its usually one or the other.  Wood mills commonly use both interchangeably. 
 
- What are all of these zeros in my totals? Like $18.0000 - This doesn't cost $18000, does it?  No, it doesn't, we promise.  The zeroes after the decimal points are there to calculate fractions of a cent on smaller items. (We have many items priced at only fractions of a cent).

- I did not receive my order - what do I do? Please email or call us, as 90% of the orders we ship arrive within one week of placing your order, provided the items are in stock. 
 
Bulk Orders:  If you need to order more than the largest quantity listed, please call 1-800-452-2739 or fax 207-882-6554 for our bulk pricing. 

These special off-line Bulk prices do not include freight, which allows us to sell most items for substantially less than our published prices. 


Please email us or call us at 1-800-452-2739 if you have any other questions. and we'll be happy to help. 

(Phone Hours: 8 AM - 4:30 PM EST, Mondays - Fridays)